Regional Clinical Sales Manager

Location:
West Coast United States

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Position Description:
The Regional Clinical Sales Manager plays a critical role in building and developing the MAKOplasty Specialist Team within their assigned region. Responsibilities include managing and directing the clinical utilization of the TGS System within its installed base, managing individual’s business plans to optimize implant growth, managing account launches and coordinating resources.

Departmental Responsibilities:

• Responsible for the recruitment, training/mentoring, and performance appraisals of MAKOplasty Specialist team.
• Develop and implement clinical sales activities to achieve and exceed goals set by Senior Management.
• Lead and manage the site launch process.
• Ensure timely reporting on customer complaints, service requests and case documentation.
• Partner with customer, field service, training and marketing to ensure highest level of internal and external customer satisfaction.
• Maintain communications MAKO account executives to ensure superior customer service for all regional accounts.
• Provide forecast input to senior management.
• Provide customer requirements to product manager for new designs and support associated design & product documentation reviews.
• Provide resources to participate in the evaluation and validation of new product.
• Travel with MPS’ to coach, evaluate clinical and sales skills and to solicit surgeon/account feedback.
• Monitor and evaluate the performance of the MPS Team, take necessary corrective action, immediately and directly. Provide clear direction and opportunity for improvement. Communicate any corrective actions to senior management.
• Prepare and submit all requested reports and documentation in a complete, accurate, and timely manner.
• Submit and present bi-annual business plans for each account in region.
• Prepare and conduct employee evaluations or reviews.
• Operate within a set budget and approve field expense reports.
• Schedule relief personnel to cover vacations, absences, and training as needed.
• Ensure that company policy is understood and followed by direct reports.
• Prospect, interview and hire new employees when/where applicable as directed by senior management.

• Bachelors Degree with a minimum of 5 year experience in clinical sales; minimum of 2 years management/supervisory experience.
• Proven track record in clinical sales.
• In-depth knowledge of Operating Room Environment.
• Excellent written and verbal communication and interpersonal skills.
• Excellent follow through and attention to detail.
• Up to 75% travel.