Customer Service Rep I

Locations:
Ft. Lauderdale, FL

Applicants: Click here to apply
 


Position Description:

Will handle all incoming customer service calls, and sales order administration. Provides support to field personnel for surgical cases, installations, and service calls.

Responsibilities Include:

• Point of contact for all customer related activities, includes all MAKO representation in the field.
• Enters sales orders (external customers, and MAKO sales, service & clinical field personnel) into the ERP system within 24 hours of receipt.
• Processes consignment sales orders for replenishment of implants and disposables into ERP. .
• Ensures that appropriate and accurate input has been entered into ERP/CRM system such that proper documentation for inventory movement (pick lists & packing lists) is generated.
• Coordinates with purchasing, shipping, and stockroom to facilitate prompt shipment to customer.
• Processes incoming documentation/requests from field personnel (tickets, CT validations, etc.) and assigns to responsible individual/department.
• Assists material management department with site replenishment activities when required.
• Works closely with Finance, Planning and Logistics to ensure timely delivery and payment from customer.
• Participates in company training programs.
• Administrative support within the department as directed.
• Any other tasks or assignments assigned by the Department Manager.

• High School Diploma required; Bachelor’s degree preferred with a minimum of 2 years experience.
• Strong attention to detail required.
• Relies on sound judgment to make decisions.
• Great communication and interpersonal skills – consistently focused on customer (internal/external) satisfaction.
• Knowledge and experience in shipments of products, both domestic and international highly desired.
• Knowledgeable user of MS Word, Excel and Outlook, and ERP systems.