MAKOplasty® Specialist

Locations:
Deland, FL
Fresno, CA
Raleigh, NC
Tampa, FL
Toledo, OH

Position Description:

Provides clinical sales support to all end users and provides on-site guidance and assistance during surgical procedures. Drives continuous expansion of the user base by working with key hospital staff, thought leaders and referring doctors in territory to develop a referral base and increase procedural/ implant volume. Obtains purchase orders for products consumed during surgical procedures and maintains and tracks consigned inventories of company's products. Provides training, ongoing
in-services and customer education to assigned account(s). Provides feedback on product design to improve performance and customer satisfaction. Partners with Regional Account Manager and Account Executives in selling the clinical benefits of the company’s products. 

Departmental Responsibilities:

• Uses proprietary software to prepare pre operative CT scans for use in conjunction with the company's robotic arm system, assists surgeon in preoperative implant planning, implant sizing and positioning
• Provides surgeons and operating room staff with support in the operation of the company's TGS robotic arm system and associated equipment and instruments
• Provides complete reports and associated metrics to management, direct supervisor and company's regulatory department detailing case reviews, services performed and recommendations for product, documentation and methodology improvements
• Maintains and controls local MAKO consigned equipment, instrument, implant and disposables inventories, processes sales orders and provides forecast input to regional account manager(s)
• Supports company road-show demonstrations and 'Showsite' visits to provide potential customers with opportunity to see product in use and appreciation of clinical value
• In conjunction with Clinical Training Manager and Regional Account Manager, trains physicians and hospital personnel, including OR staff, radiology and central sterile processing on the use of the TGS System, accessories, disposables and implants
• Provides daily communications with customers to ensure resolution and proper follow-up, leading to high customer satisfaction via FDA complaint and / or service report systems
• Provides suggestions for customer requirements to product manager for new designs and supports associated design & product documentation reviews
• Supports clinical affairs manager on MAKO clinical studies to ensure they are executed appropriately and that all data is collected and communicated in a timely manner while respecting all aspects of HIPAA regulations; also supports product evaluation surveys and KCE (Knee Center of Excellence) agreements
• Provide case coverage at other accounts as needed

• Work with the Regional Account Manager in developing a sales plan tailored to your local market
• Work with senior hospital staff and key surgeons in the development and execution of a plan to effectively increase implant/procedural volume at customer sites
• Actively sell the clinical benefits of the products, and build strong, positive relationships with key surgeons and OR staff at targeted accounts
• Drive continuous expansion of the user base by working with key hospital staff, thought leaders and referring doctors in territory to develop a solid call list in CRM
• Collaborate with marketing to increase public awareness
• Effectively convert high potential leads and drive training activities
• As they become available, introduce new implant systems and applications to surgeons to grow volume of procedures using MAKO products at the account
• Responsibly manage administrative tasks; reporting of sales/procedures, outcomes of sales activities, submission of expense reports, etc.

• BS/BA Degree
• Proven track record in sales, preferably with a surgical device company
• Excellent interpersonal and communication skills
• Knowledge of the Operating Room environment/orthopedics preferred
• Ability to operate a PC and use Windows based software
• Ability to work in a team oriented environment
• Self-motivated / directed, detail oriented and a proven history of ability to make independent decisions in a fast-paced, dynamic business environment
• Ability to travel up to 50%